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Warehouse/Grocery Clerk

General Purpose:
To streamline store operations by coordinating incoming orders, placing warehouse orders, warehouse inventories, and delivery to all stores. When on the sales floor, to provide customer service in a friendly and professional manner that consistently follows the Customer Service Standards, to maintain a high level of customer satisfaction by properly handling warehouse orders and deliveries and maintaining a well-stocked and organized warehouse for Grocery and Vitamins products. When working in Grocery, properly handle all inquiries, orders, special orders, and returns, and to assist in creating an abundant, well-stocked grocery department that is clean, organized and appealing.

Essential Duties:

  • Receive and distribute incoming product and appropriate for all departments
  • Check in and log vendor product.
  • Conduct weekly warehouse inventories and accurate inventory counts.
  • Place orders as needed for all warehouse products.
  • Maintain ethical and beneficial relationships with Vendors.
  • Maintain and enforce ‘Receiving Hours’ and back door security, keeping the receiving door locked in between orders.
  • Maintain clean backroom and outside receiving area.
  • Support all store and support departments with necessary transfers and other projects as needed and as assigned.
  • Proactively assist customers within the guidelines outlines in our Customer Service Standards.
  • Assist customers with special requests or needs, including customer returns and special orders.
  • Maintain Grocery Department through proper pricing, stocking, facing, rotation, cleaning, storage, organization and creative merchandising.
  • Reduce lost by properly recording all merchandise returns, damaged products, spoilage, and breakage.
  • Gain knowledge of products, promotions, and issues relevant to the Natural Foods Industry, and utilize this knowledge to assist our customers, without violating FDA guidelines restricting prescribing and/or diagnosing.
  • Maintain lines of communication with Regional staff, Management and store staff to insure accuracy with orders, organization and safety.

Other Responsibilities:

  • Promptly respond to ‘bagging assistance pages’.
  • Maintain accurate and appropriate signage and request shelf tags when needed.
  • Use box cutter, baler and all other equipment properly.
  • Know store layout/product location to refer the customer to the appropriate aisle when asked.
  • Attend scheduled Grocery Department meetings and all store meetings.
  • Assist other staff members in achieving the goals for the Department and the store.
  • Assist with inventory as needed.
  • Assist in maintenance of forklift/electric Pallet (as applicable).
  • Adhere to all store policies as outlined by the Grocery Manager, Staff Member Handbook and Injury and Illness Prevention Plan.


  • Must have a valid California driver license.
  • Ability to drive the Company vehicle between stores.
  • Friendly, outgoing personality.
  • Previous grocery experience and knowledge of natural foods products preferred.
  • Strong communication skills.
  • Ability to read product labels and UPC codes.
  • Ability to work with others to achieve a common goal.
  • Ability to organize, prioritize and accomplish tasks with little or no supervision.

Physical Demands:

  • Ability to lift and carry up to 50 Ibs throughout any assigned shift unassisted.
  • Ability to push/pull a loaded grocery stock cart throughout any assigned shift unassisted.
  • Ability to stand and walk for extended periods of time.
  • Ability to climb and balance on a step stool/ladder.
  • Ability to stoop, kneel and crouch.
  • Ability to sustain repetitive arm and hand motions.
  • Ability to reach above shoulders and horizontally to stock and retrieve inventory.

Work Environment:

  • Ability to work under variety of conditions, including cold temperatures for extended periods of time.

* This position description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. This position description is subject to revision at any time.