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Customer Service Greeter

Position Description
(Revised May 2020)

Department: Front End
Reports To: Front End Manager
Pay Range: I

General Purpose: To provide excellent customer service as well as a safe & sanitary shopping environment for all Jimbo’s customers

Essential Duties:

  • Proactively assist customers within the guidelines outlined in our Customer Service Standards.
  • Greet each customer, and provide a sanitizing wipe if available.
  • Assist customers with any questions they may have, including directions to products within the store.
  • Utilization of cordless phone, to answer calls, and page team members as needed if applicable.
  • Discuss any store policy changes due to recent events.
  • Ensure each customer (over the age of 2) is wearing a face covering.
  • Assist with the set up & take down of the greeting area.
  • Collection of carts as needed.
  • Sanitize carts and baskets as needed with sanitization solution & rag.
  • Maintain the cleanliness & sanitation of the front entrance area, including cart corals and table areas.
  • Maintain proper customer count, in & out, utilizing iPad or handheld if applicable.
  • Notify MOD if customer count is within 15 customers of maximum store capacity.

Other Responsibilities:

  • Assist other team members in achieving the goals of the Department and the store.
  • Attend scheduled Department meetings and all store meetings.
  • Adhere to all Front End and store policies as outlined by Front End Manager, Staff Member Handbook and Injury Illness and Prevention Plan.

Qualifications:

  • Capable of working independently and as a team, with little or no supervision.
  • Friendly, outgoing personality capable of interacting with a variety of personalities.
  • Ability to accept direction from various people.
  • Strong communication skills.

Physical Demands:

  • Ability to stand for extended periods of time.
  • Ability to sustain repetitive arm and hand motion.
  • Ability to sustain a moderate amount of bending and twisting motion.

Work Environment:

  • Ability to work under a variety of conditions, including warm and cold temperatures for extended periods of time.

* This position description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. This position description is subject to revision at any time.