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Grocery Shift Leader (Night Crew)

Position Description
(Revised July 2010)

Department: Grocery
Reports To: Grocery Manager
Pay Range: IV

General Purpose: To provide excellent service to Jimbo’s customers by ensuring the daily operations of the Grocery Department run smoothly, and through outstanding leadership, team building, and supervision of the Grocery staff while maintaining a clean and safe work environment.

Essential Duties:

  • Perform all Grocery/Bulk Clerk duties as well as additional supervisory duties listed below.
  • Proactively assist customers within the guidelines outlined in our Customer Service Standards, and ensure that the Grocery staff are doing the same.
  • Represent Jimbo’s and store management by assuming ownership of the Grocery Department’s operations in the absence of the Grocery Manager.
  • Assist with key human resource functions by enforcing all store/department policies, minimizing overtime, training new employees, monitoring staff breaks, and completing documentation in a timely manner (i.e. one on one meetings, feedback for performance evaluations, disciplinary actions, and terminations).
  • Assist Grocery Manager in department development and succession training.
  • Supervise Grocery staff members, delegate tasks and constructively address performance issues.
  • Prepare a daily list of Grocery tasks, ensuring completion in a timely manner.
  • Ensure all products meet quality standards through proper rotation and by only selling fresh product.
  • Assist Grocery Manager with display changes and ensures proper Department signage.
  • Maintain inventory control (including ordering) as directed by Grocery Manager and monitor credits/shrink.
  • Communicate any suggestions, concerns, questions, and customer feedback to the Grocery Manager in a timely manner.

Other Responsibilities:

  • Assist with quarterly inventories as needed.
  • Assist other team members in achieving the goals of the department and the store.
  • Attend scheduled Department meetings and all store meetings.
  • Know store layout/product location to refer the customer to the appropriate aisle when asked.
  • Adhere to and enforce all Grocery Department and Store policies as outlined by the Grocery Manager, Staff Member Handbook and Injury and Illness Prevention Plan.

Qualifications:

  • Strong knowledge of Grocery Department operations.
  • Strong communication and organizational skills.
  • Strong time management skills with the ability to handle several tasks at once.
  • Leadership and team-building skills with the ability to coach, motivate, supervise, delegate, and constructively address performance issues.
  • Ability to travel and/or transfer to other store locations.

Physical Demands:

  • Ability to lift and carry up to 50 lbs throughout any assigned shift unassisted.
  • Ability to push/pull a loaded Grocery cart throughout any assigned shift unassisted.
  • Ability to stand and walk for extended periods of time.
  • Ability to climb and balance on a step stool/ladder.
  • Ability to stoop, kneel and crouch.
  • Ability to sustain repetitive arm and hand motion.
  • Ability to reach above shoulders and horizontally to stock and retrieve inventory.

Work Environment:

  • Ability to work under a variety of conditions and temperatures, wet and dry, for extended periods of time.
  • Ability to work safely with box cutters and grocery equipment.

* This position description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. This position description is subject to revision at any time.