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Assistant Specialty Manager


General Purpose: To successfully manager the Specialty Department to achieve the financial targets outlines by the Store Manager, and grow the department’s sales through the merchandising and displaying of imported and domestic cheeses along with insuring a variety of wine and beer, outstanding customer service and creative merchandising, and by managing, supporting, and developing the Specialty staff members through clear direction and strong leadership.

Essential Duties:

  • Achieve financial goals set forth by the Store Manager and Director of Operations: sales, margins, and inventory.
  • Perform key human resources functions: hire and train new employees, document performance evaluations, issue disciplinary counseling, and terminations, monitor staff breaks, provide succession training, and complete supporting documentation in a timely manner.
  • Effectively manage the staff of the Specialty Department through quality training, regular open communication and meetings, clearly stated expectations, and an emphasis on each employee’s growth and development.
  • Insure the delivery of consistent, outstanding customer service in the Specialty Department that conforms to Customer Service Standards, including proper response to customer requests, suggestions, and feedback in a timely manner.
  • Develop and maintain an outstanding merchandising plan and addresses displays, promotions, cleanliness, new products, resets, and contributes to overall appearance of the store.
  • Execute sales/promotions in a timely manner and work with the Marketing Department to sample product.
  • Ensure proper department signage.
  • Manage purchasing function with respect to proper mix, order cycles, and order books.
  • Execute the purchasing of all beer and wine for the Specialty Department.
  • Ensure all products meet quality standards through proper rotation and by only selling fresh product.
  • Maintain an abundant stock appearance while minimizing inventory; provide organic items whenever possible and seek new sources for organics.
  • Manage shrink and monitor credits through effective organization and follow through.
  • Promote and maintain a positive, clean and safe atmosphere for shopping and working.

Other Responsibilities

  • Manage quarterly inventories for Specialty Department and the store.
  • Assist other team members in achieving the goals of the Specialty Department and the store.
  • Know store layout/product locations to walk the customer to the appropriate aisle when asked.
  • Adhere to and enforce all Specialty Department and Store policies as outlined by the Store Manager, Staff Handbook and Injury and Illness Prevention Plan.
  • Assist Food Service Departments with Customer Service.
  • Assist in maintaining security of the store, including enter/exit policy and checking for employee bags and backpacks if necessary.

Qualifications

  • Demonstrated ability in managing the Specialty Department operations (quality cheese/beer/wine mix, hygiene/sanitation, margins, ordering, inventory control, merchandising, personal management).
  • Must have extensive beer and wine products knowledge i.e. wine flavors, beer flavors etc.
  • Ability to assist with menu planning and food/wine pairings.
  • Must have intermediate math skills, and be computer literate with experience in Windows, Outlook Express, Word and Excel.
  • Strong skills in communication, listening, organization, time management and the ability to provide and coach legendary customer service.
  • Leadership and team-building skills with the ability to coach, motivate, supervise, delegate, and constructively address performance issues.
  • Willing to work early mornings, evenings, and weekends as needed.
  • Ability to understand, follow, and enforce Department of Health regulations, and obtain a Food Handler’s Certificate within 10 days of employment.
  • Ability to travel and/or transfer to other store locations.

Physical Demands

  • Ability to lift and carry up to 50 Ibs throughout any assigned shift unassisted.
  • Ability to push/pull a loaded Specialty cart/rolling rack throughout any assigned shift unassisted.
  • Ability to stand and walk for extended periods of time.
  • Ability to climb and balance on a step stool/ladder.
  • Ability to stoop, kneel and crouch.
  • Ability to sustain repetitive arm and hand motion.
  • Ability to reach above shoulders and horizonally to stock and retrieve inventory.

Work Environment:

  • Ability to work under a variety of conditions and temperatures, wet and dry, for extended periods of time.
  • Ability to work safely around kitchen machinery and sharp knives.